Effective Date: 5th August 2025
Home Farm Food, West of Ireland
At Home Farm Food, your privacy is very important to us. We are committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).
Who we are
Home Farm Food is a farm-to-fork Irish beef supplier operating from the west of Ireland. You can contact us at: support@homefarmfood.ie
What information we collect
We may collect and process the following information:
- Name and email (via contact forms or email signup)
- Postal address (for order deliveries)
- Phone number (for delivery coordination or queries)
- IP address and browser info (via cookies and analytics)
- Chat interactions with our AI assistant (anonymized)
Why We Collect This Data (Lawful Basis)
| Purpose | Lawful Basis |
| Responding to enquiries | Legitimate interest |
| Processing orders | Contract performance |
| Email marketing (if opted in) | Consent |
| Analytics & performance | Consent (via cookies) |
How We Use Your Data
- To fulfil orders and communicate with you
- To send newsletters (only if you’ve opted in)
- To improve our website and customer experience
- To provide AI-powered assistance and information
Form submissions are confirmed and users are redirected securely back to our website. No user data is stored on this intermediate page.
Who We Share Data With
We may share limited personal data with:
- Email providers (e.g. Google Mail)
- Payment processors (e.g. Stripe, PayPal)
- Hosting & analytics tools (e.g. Google Analytics)
All third parties are GDPR-compliant and bound by data protection contracts.
Cookies & Tracking
We use cookies to:
- Understand website traffic
- Personalize user experience
- Enable essential website features
You can manage cookie preferences via our cookie banner at any time. Our cookie banner gives you the choice to accept or reject non-essential cookies. If we ever use analytics or marketing cookies in the future, we will request your consent before activating them.
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Lodge a complaint with the Irish Data Protection Commission
To exercise any rights, email: support@homefarmfood.ie
Data Retention
| Data Type | Retention Period |
|---|---|
| Contact form submissions | 24 months |
| Order data (invoicing) | 6 years (legal obligation) |
| Email subscription data | Until unsubscribed or inactive for 2 years |
| Cookie and analytics data | 12 months (then anonymised or deleted) |
International Transfers
Some services (e.g. Mailgun) may store data outside the EU. In such cases, we ensure data is protected via:
- EU-approved Standard Contractual Clauses
- Vendor-specific data protection agreements
How we protect your data
We take the protection of your personal data seriously. To ensure it remains secure, we have implemented a combination of technical, physical, and administrative safeguards, including:
- SSL encryption on all website traffic (HTTPS)
- Secure hosting via SiteGround with firewalls and malware protection
- Limited access to personal data — only authorized team members can access it
- Strong passwords and two-factor authentication on all backend systems
- Regular updates to software, plugins, and themes to prevent vulnerabilities
- Routine backups stored securely
While no system is completely foolproof, we regularly review and update our security practices to protect your information from unauthorized access, disclosure, or loss. If you have concerns about the security of your data, you can contact us directly at support@homefarmfood.ie
Use of AI Tools
We use AI-powered tools (such as a virtual assistant or content generators) to help improve your experience on our website. Any AI-generated responses or content are reviewed and not intended to provide legal, medical, or financial advice. We do not use AI for decision-making that affects your rights or freedoms.
Updates to this policy
We may update this policy to remain compliant with Irish or EU law.
We encourage visitors to review this page regularly.
Questions or concerns?
You can contact us anytime at support@homefarmfood.ie