At Home Farm Food, we take great pride in the quality, freshness, and care that goes into every box we deliver from our farm to your door.
If you’re not fully satisfied with your order, we’re here to help.
Returns
Due to the perishable nature of fresh beef, we cannot accept returns once a box has been delivered.
However, if there is an issue with your order (such as damaged packaging, missing items, or a delivery error), please contact us within 24 hours of delivery.
Refunds
We will offer a partial or full refund in the following situations:
- Your beef box arrives damaged or spoiled.
- Items are missing from your box.
- You received the wrong product.
- The order was not delivered.
We may ask for a photo to help us assess the issue and prevent it in future.
Once your refund is approved, we’ll process it back to your original payment method within 3–5 business days.
Non-Refundable Situations
We cannot offer refunds for:
- Customer error in order submission
- Minor variations in box weight (our beef is packed by hand and may vary slightly)
- Late delivery caused by courier delays outside our control
Need help?
Contact us at support@homefarmfood.ie for questions related to refunds and returns.